Chat Support Specialist ( Remote / WFH )

Full-time - Entry Level

Sandy Springs, GA

About the position

The Chat Support Specialist is a customer-oriented role focused on providing real-time assistance through a chat support platform. This position serves as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive user experience. The ideal candidate will have strong communication skills and a passion for helping others, contributing to customer satisfaction and service improvement.

Responsibilities

• Provide prompt and courteous responses to customer inquiries via chat.
• Identify and resolve customer issues and concerns in a timely manner.
• Guide customers through the use of our products and services to enhance their experience.
• Document customer interactions and feedback in our support system accurately and efficiently.
• Collaborate with team members and other departments to escalate issues when necessary.
• Monitor chat queues and ensure that customer requests are handled promptly and effectively.
• Participate in training and continuous improvement efforts to enhance personal skills and team performance.

Requirements

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Proven experience in customer support or a similar role, preferably in a chat environment.
• Excellent written communication skills with a strong attention to detail.
• Ability to handle multiple conversations efficiently while maintaining a high level of service.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with customer support software and chat platforms is required.
• A positive attitude and a genuine desire to help customers succeed.