About the position
Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, we leverage our global scale and local presence to support our communities, clients, and the environment effectively. Our approach combines high-tech solutions with high-touch service, ensuring that we make people's lives simpler, faster, and safer. As a Customer Service Representative, you will play a crucial role in this mission by fielding customer inquiries and finding innovative ways to respond to various questions, issues, and concerns. In this position, you will connect with customers through multiple channels, including phone, email, chat, and social media, to resolve their inquiries. You will be expected to calmly de-escalate any issues that arise and escalate interactions when necessary. Your responsibilities will also include tracking all call-related information for auditing and reporting purposes, providing feedback on call issues, and upselling when required. This role is based onsite at our Port St. Lucie, FL location, and candidates must reside within a 30-mile radius of this site. At Teleperformance, we believe in the potential of our employees. Many of our leaders, including our Chief Client Officer, started their careers as agents and advanced to the pinnacle of the company. We are committed to providing an environment where employees feel valued, inspired, and supported, allowing them to bring their best selves to work every day. We prioritize employee wellness and engagement, believing that happy and healthy employees are more productive, creative, and engaged. Our culture promotes inclusion and diversity, ensuring that everyone feels welcome and valued.
Responsibilities
- Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
- Calmly attempt to resolve and de-escalate any issues that arise.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and/or possible processing payments.
- Track all call-related information for auditing and reporting purposes.
- Provide feedback on call issues.
- Upsell if required.
Requirements
- 6 months of customer service experience preferred.
- Must be over 18 years of age.
- Ability to type 25 words per minute.
- High School Graduate or GED.
- Comfort with desktop computer systems.
- Proven oral and written communication skills.
- Logical problem-solving skills.
- Ability to navigate Windows operating systems.
- Organization and work prioritization skills.
- 1 year of call center inbound call work required.
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
