About the position
L.L.Bean is seeking enthusiastic individuals to join our team as Work-From-Home Customer Service Representatives in a temporary capacity. In this role, you will be the friendly voice welcoming customers to L.L.Bean, assisting them with placing orders, and answering their questions—all from the comfort of your home office in Maine. Our customer service hours are from 8 AM to 8 PM every day, and we are looking for candidates who can commit to at least 24 hours of availability per week, working 6-8 hour shifts, particularly on our busiest days, which are Mondays and Tuesdays. As a Customer Service Home Agent, you will play a crucial role in ensuring that our customers have a legendary experience with L.L.Bean. This position requires strong communication and interpersonal skills, as well as a tech-savvy spirit. You will need to have a quiet, dedicated workspace that meets our requirements, including a personal computer, a webcam, and a headset with a microphone for video calls. We take pride in our customer service, and your ability to learn new systems quickly will be essential in providing excellent support. In addition to competitive pay starting at $16/hour or more, you will enjoy a generous employee discount, the opportunity to participate in a 401k plan, and the ability to borrow gear for outdoor adventures. This role allows you to work from home while being part of the L.L.Bean family, contributing to our mission of helping people discover and enjoy the outdoors.
Responsibilities
- Welcome customers to L.L.Bean and assist them with placing orders.
- Answer customer inquiries and provide information about products and services.
- Maintain a friendly and professional demeanor while interacting with customers.
- Ensure customer satisfaction by providing excellent service and support.
- Adhere to company policies and procedures while handling customer interactions.
Requirements
- Strong communication and interpersonal skills.
- Ability to learn new systems quickly.
- A quiet, dedicated workspace in your home.
- Tech-savvy with a computer, internet, and webcam that meet company requirements.
- Availability to work at least 24 hours per week, including busy days like Mondays and Tuesdays.
Nice-to-haves
- Experience in customer service or sales roles.
- Familiarity with remote work tools and technology.
Benefits
- Competitive pay starting at $16/hour or more.
- Generous employee discount on products.
- Participation in a 401k plan.
- Ability to borrow outdoor gear for adventures.
