About the position
The Customer Service Representative-Remote (Healthcare Claims) position at Concentrix offers a unique opportunity to work from home while providing essential customer service support related to healthcare claims. In this role, you will interface with customers through inbound and outbound calls, as well as online communications, to resolve routine problems and inquiries regarding the client's products and services. This position is ideal for individuals seeking a career change within a forward-thinking global organization that prioritizes a people-first culture and inclusivity. Concentrix has been recognized as one of the 'World's Best Workplaces' and 'Best Companies for Career Growth', making it an attractive option for those looking to grow their careers in a supportive environment. As a remote Customer Service Representative, you will be part of a diverse team that spans over 70 countries, where collaboration and mutual support are key to success. The company emphasizes the importance of exceptional customer experiences and tech-powered innovation, and due to its continued growth, it is seeking passionate individuals who are committed to delivering outstanding service. The role not only offers the chance to develop professional skills but also fosters personal connections, allowing you to build lasting friendships while navigating your career journey. In this position, you will be responsible for processing medical claims in a back-office setting, assisting customers with basic technical issues, and maintaining accurate records in databases. You will also have the opportunity to promote additional products and services, ensuring that every customer interaction is handled with care and professionalism. Concentrix provides comprehensive training and ongoing support to help you succeed in this role, with a strong focus on career advancement and personal development.
Responsibilities
- Provide customer support processing medical claims in a back-office setting
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences with a smile.
Requirements
- 1+ year of previous claims experience (healthcare claims preferred for some positions)
- Call center experience preferred
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
Benefits
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
