General Clerk II PTOC (remote, seasonal, $17.20)

Full-time - Entry Level

Remote - Lawton, OK

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The General Clerk II Seasonal position at Serco involves assisting individuals through outbound phone calls and maintaining detailed records. This role supports the Centers of Medicare & Medicaid Services by helping consumers navigate health care verification issues. The position requires clerical and customer service skills, with a focus on providing exceptional support to the American public in obtaining affordable health care.

Responsibilities

• Post information to agency records and modify forms or records.
• Communicate with consumers using English and Spanish speaking skills.
• Provide telephone support.
• Record and input information to internal database records.
• Conduct outbound telephone calls.
• Receive inbound telephone calls.
• Perform data entry and retrieval and perform arithmetical computations.
• Receive coaching/feedback and implement/take action to make changes as appropriate.
• Participate in internal training through company Learning Management System and passing certification tests.
• Adhere to service compliance requirements by completing training modules and passing annual re-certifications.
• Maintain required production and quality standards as outlined by contract.
• Recognize & assess issues associated with the task following work instructions and escalate when necessary.
• Effectively work in a team environment.
• Demonstrate flexibility and ability to adapt to change.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent.
• 6 months of experience in a similar job.
• Internet connectivity.
• Ability to pass a background check and drug screen.

Nice-to-haves

• Clerical skills including data entry, typing, and outbound telephone calls.
• Prior telephone experience is desired.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Ability to multitask using two computer screens and navigate between multiple software programs.
• Ability to work independently and meet critical deadlines.
• Effective communication skills.
• Ability to maintain confidential and sensitive information by following PII standards.

Benefits

• $17.20/hour plus $4.93/hour Health & Welfare.
• Opportunity for seasonal employees to become full-time based on performance and position availability.