Guest Service Agent

Full-time - Entry Level

Lake Buena Vista, FL

501-1,000 employees

About the position

The Guest Service Agent at Hilton Orlando Buena Vista Palace plays a crucial role in delivering outstanding guest service and ensuring financial profitability for the hotel. This position involves greeting and registering guests, checking them out, and creating memorable experiences for visitors at this family-friendly property connected to Disney Springs®.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for and processing payments.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, and local area attractions.
• Use up-selling techniques to promote hotel services and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely and friendly manner.
• Field guest complaints and negotiate solutions for guest satisfaction.

Requirements

• Previous hotel front desk experience at a comparable property size.
• Passion for customer care and creating memorable guest experiences.
• Ability to work flexible shifts, primarily PM shifts.

Nice-to-haves

• Experience with point-of-sale systems.
• Knowledge of local attractions and amenities.

Benefits

• Go Hilton travel program: 100 nights of discounted travel.
• Access to pay through DailyPay.
• Employee stock purchase program (ESPP) with a 15% discount.
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents.
• Debt-Free Education through partnership with Guild Education.
• Flexible shifts and days off.
• Comprehensive Health Insurance coverage, including Telemedicine.
• Mental health resources including free counseling through the Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• 401K plan with company match.