Internal Account Manager (Remote Opportunity within Los Angeles Area)

Part-time,Full-time - Entry Level

Remote - Los Angeles, CA

Ambulatory Health Care Services

About the position

The Internal Account Manager (IAM) at Quest Diagnostics plays a crucial role in driving sales and managing accounts within a designated territory. This position focuses on lead generation, upselling laboratory diagnostic services, and maintaining strong relationships with clients through tele-sales and occasional in-person visits. The IAM is expected to work remotely while residing in the Los Angeles area, collaborating closely with Account Executives to grow the business and enhance customer satisfaction.

Responsibilities

• Develop and implement sales plan to target accounts for growth in line with regional market strategy.
• Manage account inquiries to minimize account attrition and negative volume variance.
• Assist field sales staff by prospecting new business opportunities and evaluating potential growth opportunities of existing clients.
• Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, sales call cycle, etc.
• Drive sales through pre-call planning, post-call analysis, and follow-up.
• Analyze the utilization/profitability of existing accounts and develop action plans to increase returns.
• Educate customers on all new products and services through telemarketing.
• Implement Integrity Selling on all sales calls; engage the Why Quest messaging.
• Maintain knowledge of all connectivity products and solutions (i.e. Care 360, EMR interfaces, QDRS).
• Develop and maintain knowledge of tests and services provided by competitors to enhance Quest Diagnostics' market position.
• Field travel to build stronger relationships and close select leads with AEs.
• Utilize SalesForce.com and complete all administrative tasks on time.
• Ensure compliance with all company policies and government regulations.
• Manage other projects/responsibilities as assigned by manager.

Requirements

• 1+ year of professional experience; sales experience preferred.
• Demonstrated solid communication skills, both oral and written.
• PC skills, including knowledge of Microsoft Software.
• Bachelor's Degree (Required)

Benefits

• Medical/Prescription Drugs
• Dental
• Vision
• Flexible Spending Accounts (FSAs)
• Supplemental Health Plans
• 401(k) Plan - Company match dollar-for-dollar up to 5%
• Employee Stock Purchase Plan (ESPP)
• Supplemental Life Insurance
• Dependent Life Insurance
• Short- and Long-Term Disability buy-up
• Blueprint for Wellness
• Emotional Well-Being Resources
• Educational Assistance
• Paid time off / Health Time
• Variable Compensation Plans
• Sales Incentive Plans