About the position
You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Role Objective: The Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small & Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is required. Candidates must reside near the following territory: Westchester County, NY.
Responsibilities
- Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database.
- Proactively reach out to customers to uncover opportunities, treat the customer until there's a change in customer spend in alignment with growth or retention conversations.
- Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives.
- Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards).
- Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360).
- Seek opportunities to up-sell and cross-sell commensurate with the needs of the client.
- Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers' needs.
- Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.
Requirements
- Bachelor's degree preferred.
- Excellent sales experience, 3 - 5 years minimum.
- Experience partnering with clients across various markets / industries.
- Experience in a highly-regulated industry.
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Nice-to-haves
- Strong customer relationship building skills to follow through and motivate clients to act.
- Effectively identifies client needs to configure solutions that address client requirements and deliver value.
- Overcomes objections and resistance to proposed solutions with key client decision makers.
- Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services.
- Proactively and consistently demonstrates the value of partnering with American Express.
- Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks.
- Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation.
Benefits
- Paid parental leave
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Retirement plan
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
