Marketing & Guest (Airbnb) Relations Specialist

Full-time - Mid Level

Remote - San Diego, CA

Real Estate

About the position

The Marketing & Guest Relations Specialist at Ooda Host is a multifaceted role focused on enhancing the company's digital presence, ensuring exceptional guest experiences, and providing executive support. This position is integral to the growth and success of the short-term rental management business, blending marketing strategies with guest communication and operational excellence.

Responsibilities

• Lead digital presence and brand development across social media platforms.
• Manage Instagram community engagement, responding to comments and crafting personalized messages.
• Maintain profiles on Google Business, Yelp, and Apple Maps, ensuring content accuracy.
• Create and manage blog content, producing 2-4 monthly posts on industry insights and property management tips.
• Handle approximately 35 daily guest messages across 20 properties, ensuring timely responses and high satisfaction rates.
• Provide real-time guest support during designated shifts, including evenings and weekdays.
• Assist the CEO with administrative tasks and manage confidential information.
• Aid in onboarding new properties and maintaining accurate documentation.

Requirements

• Exceptional communication skills (verbal and written).
• Proficiency in social media management and digital platforms.
• Detail-oriented with strong multitasking abilities.
• Ability to work both independently and collaboratively.
• Experience with Google Workspace tools.

Nice-to-haves

• Experience in the hospitality or property management industry.
• Familiarity with digital marketing strategies and tools.

Benefits

• Health insurance