About the position
Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, we leverage our global scale and local presence to support our communities, clients, and the environment effectively. As a Customer Service Representative, you will play a crucial role in this mission by fielding customer inquiries and finding innovative ways to respond to various questions, issues, and concerns. In this position, you will work in a collaborative and engaging environment, interacting with people from diverse backgrounds. Your responsibilities will include handling customer inquiries with care, providing excellent service through active listening, and resolving issues proactively. You will be expected to communicate effectively with customers, de-escalate issues when necessary, and track call-related information for auditing and reporting purposes. This role is designed for individuals who are fearless and inspired to deliver the best service possible, contributing to the overall success of the team and the company. Teleperformance values the growth and development of its employees, offering opportunities for advancement within the company. The environment is designed to be supportive and inclusive, ensuring that all employees feel valued and inspired to bring their best selves to work every day. The position is based in the Bristol, TN area, and candidates must reside within a 50-mile radius of Bristol, TN.
Responsibilities
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
Requirements
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
