Product Support Specialist

$41,600 - $45,760/Yr

Zoeller Company - Louisville, KY

Full-time - Mid Level

Louisville, KY

Professional, Scientific, and Technical Services

About the position

The Product Support Specialist at Zoeller Pump Company is a key member of the Customer Experience Team, responsible for providing technical assistance and support for various pump products. This role involves interacting with customers, sales representatives, and engineers to ensure effective problem-solving and job quotations. The position requires a blend of technical knowledge and customer service skills to address inquiries and issues related to the company's products.

Responsibilities

• Provide first contact with internal/external customers for day-to-day product support duties via telephone, email, fax, and USPS.
• Provide technical assistance on products sold through Zoeller Pump Company.
• Interact collectively with Sales, Manufacturing, wholesale representatives, specifying engineers, contractors, and end users of these products.

Requirements

• AS/BS Degree preferred but work experience/military will be considered if training is pertinent to job responsibilities.
• Minimum of 2 years' experience in a business environment, military, or extensive hands-on technical background.
• Ability to relate to the technical (mechanical and electrical) nature of the products Zoeller Pump manufactures and distributes along with their applications.
• Self-starter with a pleasant phone demeanor and the ability to handle all conversations in a clear, concise, and professional manner.
• Proficient in Microsoft Office applications preferred.

Nice-to-haves

• Bilingual
• Software troubleshooting experience
• Mechanical knowledge

Benefits

• Profit sharing
• Wellness program
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance