About the position
The Licensed Property & Casualty Insurance Agent at Concentrix is a pivotal role that involves interfacing with customers through inbound and outbound calls, as well as online interactions. This position is designed for individuals who possess an active resident license to sell Property & Casualty (P&C) insurance and are eager to provide exceptional customer service. The agent will be responsible for resolving routine problems and addressing questions related to client products and services. Concentrix is committed to fostering a people-first culture, emphasizing inclusivity and belonging, making it an ideal workplace for those seeking a supportive environment. The company has received numerous accolades, including recognition as one of the World's Best Workplaces and for having the Happiest Employees, which reflects its dedication to employee satisfaction and career growth. In this role, agents will actively listen to customers, identify their needs, and provide tailored advice on plan options, coverages, and pricing. The position requires processing new and amended enrollments while ensuring that clients' customers receive authentic and positive experiences. Agents are expected to deliver expert customer service with a friendly demeanor, contributing to the overall success of the team and the organization. Concentrix offers a comprehensive training program, including seven weeks of classroom training followed by seven weeks of transition training, ensuring that agents are well-prepared to excel in their roles. The company values personal and professional development, providing various learning and leadership programs to help employees advance their careers. With a diverse team representing over 70 countries, Concentrix promotes a collaborative environment where all members support each other's success and well-being. This position is not only a job but a pathway to a fulfilling career with significant growth potential.
Responsibilities
- Interface with customers via inbound/outbound calls and the Internet.
- Provide customer service support and resolve routine problems and questions regarding client products and services.
- Actively listen and ask questions to identify customer needs.
- Advise on plan options, coverages, and pricing.
- Process new and/or amended enrollments.
- Ensure clients' customers enjoy authentic experiences.
- Deliver expert customer experiences with a smile.
Requirements
- 1+ years of customer service experience.
- Active resident license to sell P&C insurance.
- High school diploma or GED.
- Proficiency in fast-paced multi-tasking.
- Eagerness to learn new technologies.
- Passion for helping others.
- Patient and empathetic nature.
- Ability to pass a background check.
- Must reside in the United States or have a valid U.S. address for residence.
Nice-to-haves
- Bilingual in Spanish and English.
Benefits
- Paid training (Classroom: 7 Weeks and Transition: 7 Weeks) and performance-based incentives.
- Lucrative employee referral bonus opportunities.
- Company networking opportunities with organized groups in various topics.
- 401K with company match.
- Paid PTO and holidays.
- Medical, dental, and vision insurance.
- Comprehensive Employee Assistance Program (EAP).
- Health and wellness programs with trained partners.
- Mentorship programs that support career journeys.
- Modern, state-of-the-art office setting with advanced technologies.
- Programs and events that support diversity, equity, and inclusion.
- Celebrations for various company events.
- A range of other perks and benefits.
