Sr. Product Manager - Device and Ecosystem

Zoom - Juneau, AK

Full-time - Senior

Remote - Juneau, AK

Administrative and Support Services

About the position

The Sr. Product Manager for Device and Ecosystem at Zoom will lead the Zoom Phone business, focusing on telephony features and ensuring they drive user engagement and business impact. This role involves collaborating with a passionate team across multiple time zones, emphasizing clear communication and dynamic collaboration to enhance product offerings.

Responsibilities

• Defining and prioritizing product features and enhancements to delight customers.
• Translating customer needs into well-defined user stories, business requirements, and functional requirements for core management systems and services.
• Owning, defining, and grooming product backlogs, working alongside the development and design teams to drive agile delivery.
• Collaborating closely with other product managers, product marketing, and multiple cross-functional teams to define and maintain the core management platform roadmap.
• Tracking product KPIs and analyzing product usage data to identify trends and reveal requirements that can best enable customer happiness.
• Serving as the product expert by evaluating similar and adjacent products, understanding industry trends, and working closely with key customers and stakeholders.

Requirements

• Hold a bachelor's degree in a technical field (e.g., Computer Science, Electrical Engineering) with 10 years of product management experience focused on telephony solutions.
• Have excellent communication skills, capable of influencing, inspiring, simplifying ideas, telling impactful stories, and driving clear decisions.
• Have proven success in telephony-centric businesses, with experience in enterprise SaaS, communication, and collaboration products.
• Have excellent understanding of cloud or premise-based enterprise unified communications platforms, with a demonstrated ability to deliver innovative solutions in dynamic environments.
• Be familiar with SIP signaling, RTP, WebRTC, H.323, and telephony hardware (e.g., PBX systems, IP phones).
• Have understanding of QoS, network latency, jitter, and packet loss and their impact on call quality.
• Experience with APIs for integrating telephony services (e.g., RESTful APIs) and Agile processes for managing scrum teams.

Benefits

• Comprehensive benefits program to support physical, mental, emotional, and financial health.
• Support for work-life balance and community contributions.
• Opportunities for career advancement in a diverse and inclusive environment.