Virtual Receptionist - Temporary (Mental Health/Medical Office)

Full-time - Entry Level

Remote

About the position

The Temporary Virtual Receptionist at Upstream Mental Health will provide essential administrative support during a short-term period while primary staff are on vacation. This role is crucial for maintaining smooth operations in a telehealth environment, requiring excellent communication skills and a client-focused approach.

Responsibilities

• Answer incoming office calls.
• Assist clients with real-time tech issues during telehealth appointments.
• Schedule/Reschedule appointments using our practice management system, Simple Practice.
• Address time-sensitive administrative tasks and manage client concerns promptly.
• Communicate with clinicians and supervisors regarding time-sensitive issues.

Requirements

• Prior administrative or receptionist experience, specifically in a therapy or medical practice.
• Comfortable using technology and troubleshooting minor tech issues.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and professionalism in a mental health setting.
• Familiarity with Simple Practice or similar electronic health record (EHR) systems.
• Familiarity with Google Workspace/Google Suite.
• Ability to empathically interact with diverse client populations.

Benefits

• Remote work opportunity
• Flexible working hours within standard business hours