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1 Week Project - Call Center
$35,360 - $49,920/Yr
RemX - Fort Lauderdale, FL
posted 2 months ago
Full-time - Entry Level
Onsite - Fort Lauderdale, FL
Administrative and Support Services
About the position
The Customer Service Representative position involves handling inbound calls to assist consumers with inquiries and issues. The role requires providing education on pre-authorizations and ensuring customer satisfaction while meeting performance goals.
Responsibilities
- Handle inbound calls from consumers.
- Respond to and own consumer inquiries and issues.
- Provide education and status on previously submitted pre-authorizations or pre-determination requests.
- Meet performance goals in efficiency, call quality, customer satisfaction, first call resolution, and attendance.
Requirements
- 6 months of customer service experience with the same company.
- High School diploma or GED.
- Goal-driven and detail-oriented.
Nice-to-haves
- Bilingual in English and Spanish.
Benefits
- Competitive hourly pay ranging from $17 to $24 depending on experience and bilingual skills.
