103 - Grantsville - Customer Service Representative

First United Bank - Grantsville, MD

Full-time - Entry Level

Grantsville, MD

Credit Intermediation and Related Activities

About the position

The Customer Service Representative at First United Bank plays a crucial role in supporting the paying and receiving functions of the community office. This position is focused on delivering exceptional customer service, providing technical guidance on bank technology, and ensuring a seamless experience for clients. The representative is expected to embody the bank's core values and service standards while effectively coordinating with various departments.

Responsibilities

• Perform a variety of duties to support the paying and receiving function of the community office.
• Coordinate work within the department and with other departments.
• Report pertinent information to the immediate supervisor.
• Respond to inquiries or requests for information.
• Provide technical guidance to customers around bank technology through demonstrations and assistance.

Requirements

• High school diploma or equivalent with an emphasis in a business or accounting curriculum.
• Successful completion of First United Bank & Trust CSR Training Program.
• Obtain and maintain appropriate Bank Product Knowledge Certification.
• A minimum of two years' customer service experience in related positions.
• Moderate reading, writing, and grammar skills.
• Proficient analytical and mathematics skills.
• Proficient communicative and interpersonal relations skills.
• Proficient eye-hand coordination.
• Ability to operate various office machines.
• Technical supervisory skills sufficient to provide guidance and training to other Customer Service Representatives.
• Ability to lift approximately fifty (50) lbs. of coin.
• Visual and auditory skills.