11928 - BPO Operations Manager - Rio Rancho, NM

Kelly Services - Rio Rancho, NM

Full-time - Mid Level

Rio Rancho, NM

Administrative and Support Services

About the position

The BPO Operations Manager at Kelly Services is responsible for overseeing multiple departments to ensure maximum productivity and operational efficiency. This role requires strong leadership skills, a focus on quality assurance, and the ability to maintain effective communication with stakeholders, staff, and vendors. The ideal candidate will foster an environment of trust, diversity, and inclusion while managing operational activities within budget and on schedule.

Responsibilities

• Maintain constant communication with stakeholders, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company's internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments

Requirements

• 5 years' experience in operations management, business administration, or related field
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

Nice-to-haves

• Experience in human resources and finance
• Ability to lead, motivate, and support a large team in a time-sensitive environment
• Experience in managing data collection for productivity metrics

Benefits

• Comprehensive benefits package focused on total well-being
• Opportunities for professional and personal growth
• Inclusive and collaborative work environment