Kelly Services - Plano, TX

posted 8 days ago

Full-time - Manager
Plano, TX
Administrative and Support Services

About the position

The On-Site BPO Operations Manager at Kelly Services is responsible for overseeing the daily operations of a distribution facility, ensuring efficient product movement and accountability. This role involves managing customer relations, financial reporting, performance management, and continuous process improvement while supporting corporate objectives and personnel management.

Responsibilities

  • Direct the ongoing daily activities of the assigned distribution facility.
  • Ensure accurate accountability and efficient movement of product.
  • Support corporate and contract objectives in financial, personnel, and operational management.
  • Manage customer relations through regular contact and communication with site customers.
  • Conduct daily operations reporting and profit and loss statement reviews.
  • Manage employee and operational issues with assistance from HR.
  • Generate productivity reports as needed and assist with Continuous Process Improvement (CPI) events.
  • Conduct employee evaluations and development plans, providing coaching and counseling through Performance Improvement Plans and corrective actions.
  • Process payroll and reporting, ensuring contract compliance.
  • Prepare weekly operations reporting.

Requirements

  • Experience in operations management within a distribution or BPO environment.
  • Strong financial acumen with the ability to review profit and loss statements.
  • Excellent communication skills for customer relations and team management.
  • Ability to conduct employee evaluations and development plans.
  • Experience in continuous process improvement methodologies.

Nice-to-haves

  • Experience with performance management and development of direct reports.
  • Familiarity with payroll processing and reporting.
  • Knowledge of contract compliance and operational reporting.

Benefits

  • Competitive compensation package commensurate with the position.
  • Opportunities for professional and personal growth.
  • Inclusive and collaborative work environment.
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