11984 - BPO On-Site Operations Manager - Plano, TX

Kelly Services - Plano, TX

Full-time - Manager

Plano, TX

Administrative and Support Services

About the position

The On-Site BPO Operations Manager at Kelly Services is responsible for overseeing the daily operations of a distribution facility, ensuring efficient product movement and accountability. This role involves managing customer relations, financial reporting, performance management, and continuous process improvement while supporting corporate objectives and personnel management.

Responsibilities

• Direct the ongoing daily activities of the assigned distribution facility.
• Ensure accurate accountability and efficient movement of product.
• Support corporate and contract objectives in financial, personnel, and operational management.
• Manage customer relations through regular contact and communication with site customers.
• Conduct daily operations reporting and profit and loss statement reviews.
• Manage employee and operational issues with assistance from HR.
• Generate productivity reports as needed and assist with Continuous Process Improvement (CPI) events.
• Conduct employee evaluations and development plans, providing coaching and counseling through Performance Improvement Plans and corrective actions.
• Process payroll and reporting, ensuring contract compliance.
• Prepare weekly operations reporting.

Requirements

• Experience in operations management within a distribution or BPO environment.
• Strong financial acumen with the ability to review profit and loss statements.
• Excellent communication skills for customer relations and team management.
• Ability to conduct employee evaluations and development plans.
• Experience in continuous process improvement methodologies.

Nice-to-haves

• Experience with performance management and development of direct reports.
• Familiarity with payroll processing and reporting.
• Knowledge of contract compliance and operational reporting.

Benefits

• Competitive compensation package commensurate with the position.
• Opportunities for professional and personal growth.
• Inclusive and collaborative work environment.