13-100 - Case Manager-SC/San Bernardino Hospitality House

$39,520 - $39,520/Yr

The Salvation Army - Redlands, CA

Full-time - Entry Level

Redlands, CA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Case Manager at The Salvation Army Southern CA Division plays a crucial role in assisting individuals experiencing homelessness by providing support through screening, admission, and referral processes. This position involves collaborating with housing providers and community partners to facilitate access to housing opportunities and resources, ensuring residents receive the necessary assistance to achieve stability and improve their quality of life.

Responsibilities

• Actively screen and update the list of those seeking services and provide necessary referrals.
• Case manage clients and families served, completing screening, intake, assessment, and individualized case plans.
• Maintain resident information in applicable software and compile case records accurately and timely.
• Provide financial management and budget planning support or referrals, including processing client savings and room fees.
• Complete regular room checks and assist residents with access to benefits, programs, and resources.
• Coordinate and maintain good communication with local community partners and service providers.
• Attend and participate in case conferences regarding the progress of residents, new admissions, referrals, and discharges.
• Complete data entry as necessary in information management systems.
• Maintain an up-to-date inventory of housing, employment, and resource opportunities for residents.
• Provide referrals to residents for community-based services that aid in their stability.
• Cross-train with other Case Management staff to provide necessary support in their absence.
• Attend meetings, appointments, and other engagements related to resident case plan resolution.
• Perform standard screenings for substance use or harmful behaviors and report as per policy.
• Complete files and documents for client case files and review for completeness and adherence to procedures.
• Process receipts for expenditures timely and maintain accurate documentation.
• Provide transportation to residents when necessary.
• Maintain confidentiality and adhere to social service code of ethics.
• Maintain safe and sacred boundaries with program participants and staff members.
• Perform all other duties as assigned related to the scope of work.

Requirements

• Associate degree with a major study in social work, human services, or a related field, or two years of experience working with similar populations.
• A minimum of one year of Case Management experience required.
• Ability to drive and maintain a valid Class C California Driver's License, pass a TSA Driving Test, and maintain a clean MVR required.
• Current CPR Certificate and First Aid Certificate preferred.
• Knowledge of or experience with mainstream benefits and services provided within the County of San Bernardino.
• Experience working with individuals experiencing homelessness, justice-involved individuals, and those living with behavioral health diagnoses.
• Excellent problem-solving skills and ability to work collaboratively with others on a team.
• Experience operating general office equipment, including computers.

Nice-to-haves

• Familiarity with Microsoft Office programs preferred.
• Working knowledge of mental health, substance abuse, and dual diagnosis treatment philosophies and modalities.
• HMIS software or other information management system experience preferred.

Benefits

• Competitive hourly wage of $19.
• Full-time employment with potential for career advancement.
• Opportunity to work in a mission-driven organization focused on community service.