13-100 - Resident Assistant - SC/ San Bernardino Hospitality House

$35,360 - $35,360/Yr

The Salvation Army - Redlands, CA

Full-time - Entry Level

Redlands, CA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Resident Assistant at The Salvation Army's Hospitality House plays a crucial role in supporting homeless families by monitoring their activities, ensuring safety, and providing assistance in resolving homelessness. This position involves engaging with residents, managing facility operations, and maintaining a supportive environment for individuals in recovery.

Responsibilities

• Monitor activity of residents in the facility and maintain security and safety.
• Conduct regular facility security checks during assigned shifts.
• Reinforce policies and expectations for clients living in the facility.
• Complete and maintain facility incident reports as directed.
• Answer and screen incoming calls, providing appropriate transfers to staff or resources.
• Assist guests visiting the facility.
• Maintain an activity log during each shift, documenting time, names, and details of activities.
• Complete preliminary intake and interview forms as required.
• Update statistical data for residents entering or exiting the program.
• Provide feedback to staff regarding residents' well-being and progress.
• Assist residents with questions and requests.
• Oversee residents in completing house duties and provide necessary supplies.
• Prepare meals when required and maintain cleanliness of the facility.
• Ensure proper storage of facility supplies and prepare vacant rooms for incoming residents.
• Conduct screenings for substance use or harmful behaviors and report as per policy.
• Provide transportation to residents when necessary.
• Maintain confidentiality and adhere to social service ethics.
• Perform other assigned duties related to the role.

Requirements

• Completion of a High School Level Education or GED.
• A minimum of one year working in recovery services, social services, or human services.
• Experience working with individuals in recovery from substance abuse and varying levels of mental health.
• Experience de-escalating conflict and handling crisis situations.
• Proficiency in operating general office equipment, including computers and Microsoft Office programs.
• Ability to pass a complete background check and maintain a valid Class C California Driver's License.
• Current CPR and First Aid certifications preferred.

Nice-to-haves

• Experience working with individuals who have completed The Salvation Army's Adult Rehabilitation program.
• Experience with Microsoft Word and Excel.

Benefits

• Competitive hourly wage of $17.
• Full-time employment with potential for career advancement.