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Albertsons - Flower Mound, TX
posted about 2 months ago
Full-time - Mid Level
Flower Mound, TX
Food and Beverage Retailers
About the position
The Floral Manager is responsible for ensuring exceptional customer service and maintaining a high-quality floral department. This role involves overseeing the preparation and presentation of floral products, managing inventory, and leading a team to meet customer needs and sales goals. The Floral Manager plays a key role in product selection, training staff, and ensuring compliance with company standards and procedures.
Responsibilities
- Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
- Assists customers by making product suggestions and engaging in suggestive selling techniques.
- Answers and responds to incoming calls appropriately and resolves customer complaints as needed.
- Takes special orders from customers by telephone or in person.
- Orders balloons, helium tanks, plants, flowers, and related merchandise, ensuring product freshness and selection.
- Plans daily operations and monitors production processes following company procedures.
- Upgrades plants, makes bows, inflates balloons, and prepares bouquets according to company standards.
- Trains employees on store policies, sales, and record-keeping procedures.
- Monitors employee productivity and evaluates overall performance.
- Prepares sales and inventory reports and conducts physical inventory every 4 weeks.
Requirements
- Strong communication and interpersonal skills.
- Basic knowledge of perishability and seasonality of products.
- Understanding of overall company practices and Floral Department policies and procedures.
- Ability to frequently reach, lift, and maneuver objects up to approximately 40 lbs.
- Manual dexterity and good eye-hand coordination.
- Knowledge of basic mathematics and weights and measures.
Nice-to-haves
- Experience in floral design and preparation.
- Knowledge of customer service best practices.
- Familiarity with inventory management systems.
Benefits
- Health insurance coverage.
- Paid time off for holidays and vacations.
- Employee discounts on store products.
