1st Shift Security Officer

About the position

The 1st Shift Security Officer at the Milwaukee Art Museum is responsible for ensuring the safety and security of the museum's facilities, staff, and visitors. This role involves implementing security policies and procedures to protect artwork and maintain a safe environment. The officer will engage with visitors, monitor security systems, and respond to emergencies, all while providing excellent customer service.

Responsibilities

• Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and physical plants.
• Regulate and control traffic through galleries and public spaces, as well as vehicular traffic on Art Museum Drive and the underground garage.
• Ensure the smooth operation of special events, previews, and receptions.
• Observe artwork for any changes and report problems to the supervisor immediately.
• Provide professional, polite, and courteous services to guests and clients while ensuring their safety and enjoyment.
• Enthusiastically welcome and interact with visitors, informing them of rules and regulations.
• Cooperate with various internal departments to enhance visitor experience.
• Maintain knowledge of current policies, procedures, and security system operations.
• Respond to assigned calls for service, alarms, emergent situations, and critical incidents.
• Enhance campus safety by monitoring and reporting maintenance issues and removing litter.
• Lead and/or provide support for investigative matters and file incident reports.
• Act as a first responder to fire and life safety incidents, administering first aid as needed.
• Participate in special event security and other unique assignments as directed.
• Perform community service functions, including serving as an informational resource for visitors.
• Monitor the Department's communication and surveillance center, answering calls for service and emergencies.
• Maintain department-issued equipment and uniforms.

Requirements

• High School graduate; Associates Degree preferred.
• 1-year minimum, 3 years preferred experience in protective, safety, and/or security work.
• Demonstrated customer service skills.
• Ability to stand for extensive periods of time.
• Good written and oral communication skills.
• Ability to use independent judgment and discretion for enforcement of regulations.
• Experience monitoring various types of alarm systems, CCTV, and/or card access systems.
• Ability to exercise excellent judgment in carrying out established policies and procedures.
• Flexibility and adaptability in a dynamically moving event-driven environment.
• Ability to remain calm in stressful situations and help resolve customer complaints.
• Proficiency in Microsoft software (Word, Excel, PowerPoint, Outlook).
• Ability to complete required training within 6 months of employment.

Nice-to-haves

• Experience in a museum or cultural institution setting.
• Knowledge of emergency management procedures.

Benefits

• Health and Dental benefits
• Vision Plan
• Flex/Dependent Spending Account
• Health Spending Account
• Group Term Life and Voluntary Life Insurance
• Short Term Disability
• Pension Plan
• Retirement Plan
• Vacation
• Personal Days and Holidays
• Parking Discount
• Museum Membership
• Museum Discounts