2025 Logistics Account Executive

Echo Global Logistics - Detroit, MI

Full-time - Entry Level

Detroit, MI

501-1,000 employees

Support Activities for Transportation

About the position

The Account Executive at Echo is responsible for managing key account relationships and providing proactive solutions based on shipping patterns and client needs. This role is integral to maintaining and growing positive client relationships through effective communication and problem-solving, ensuring accuracy in billing, and leveraging Echo's technology to enhance service delivery.

Responsibilities

• Manage existing key account relationships and offer solutions based on shipping patterns and needs
• Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing
• Proactively communicate any issues to the client
• Coordinate all daily shipments through phone, email and Echo's client-facing web portal
• Ensure accuracy and timeliness of billing while proactively notifying client of any changes
• Gain competency with Echo's technology and educate clients on the benefits of leveraging it
• Partner with other departments across Echo to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner

Requirements

• Bachelor's degree
• New graduate or 1-2 years of customer service experience in a business services environment
• Strong communication skills, both written and verbal
• Calm under pressure
• Superior business acumen
• Knowledgeable on relevant modes of transportation
• Team player mentality