2025 Logistics Account Executive

Echo Global Logistics - Troy, MI

Full-time - Entry Level

Troy, MI

Support Activities for Transportation

About the position

Echo Global Logistics is seeking an innovative Account Executive to manage relationships with key accounts and provide proactive solutions based on shipping patterns and needs. This role is integral in maintaining and growing positive client relationships by coordinating daily shipment requests and addressing any issues that arise, all while utilizing Echo's unique technology to enhance service delivery.

Responsibilities

• Serve as the main point of contact for managing the shipping process for clients.
• Manage existing key account relationships and offer solutions based on shipping patterns and needs.
• Problem solve issues such as missed pickups, late deliveries, damaged freight, or incorrect billing.
• Proactively communicate any issues to the client.
• Coordinate all daily shipments through phone, email, and Echo's client-facing web portal.
• Ensure accuracy and timeliness of billing while notifying clients of any changes.
• Gain competency with Echo's technology and educate clients on its benefits.
• Partner with other departments to track shipments, resolve discrepancies, and file claims.

Requirements

• Bachelor's degree
• 1-2 years of customer service experience in a business services environment
• Strong communication skills, both written and verbal
• Ability to remain calm under pressure
• Superior business acumen
• Knowledgeable on relevant modes of transportation
• Team player mentality