2025 SAMI University Graduate - Associate Technical Account Manager

$55,200 - $114,500/Yr

Adobe - San Jose, CA

Full-time - Entry Level

San Jose, CA

Publishing Industries

About the position

The Associate Technical Account Manager at Adobe plays a crucial role in supporting large enterprise customers by providing technical expertise and guidance on Adobe Experience Cloud solutions. This position focuses on building and maintaining strong customer relationships, ensuring operational health, and facilitating the adoption of new functionalities. The role requires a blend of technical knowledge and customer-facing skills to effectively address customer needs and drive discussions across various levels of the organization.

Responsibilities

• Coordinating and driving customer technical issues with support and engineering teams with minimal direction.
• Supporting senior team members in handling technical issues as required.
• Organizing and hosting customer status calls and providing reporting on technical status.
• Providing onsite and production support for major events and rollouts, shadowing senior team members.
• Guiding customers through software environment changes in collaboration with senior team members.
• Delivering proactive notifications of upcoming releases and their possible impact.
• Managing assigned accounts and partnering with senior team members to manage complex customers.
• Researching and applying knowledge from various sources to solve customer issues.
• Actively participating in team meetings and identifying common issues to contribute to team goals.

Requirements

• Bachelor's Degree in a related field of the technical industry or equivalent experience.
• Up to two years of full-time experience in consultative, customer support, and/or related role in marketing technology.
• Foundational knowledge of HTML, XML, JavaScript, SQL, and/or object-oriented programming languages.
• Basic ability to solve technical issues related to Java, web servers, networks, operating systems, and databases.
• Foundational knowledge of network technologies and data management.
• Awareness of Digital Marketing methodologies or Adobe Marketing Cloud solutions.
• Good verbal and written communication skills.

Nice-to-haves

• Multi-lingual skills desirable.
• Basic presentation skills.
• Awareness of project management methodologies.

Benefits

• Competitive salary range of $55,200 - $114,500 annually based on experience and location.
• Equal Employment Opportunity and affirmative action employer policies.
• Accommodations for disabilities during the application process.