2025 Short-Term Ticketing Operations Internship

United States Golf Association (Usga)

403d

About The Position

The Ticket Operations Intern at the USGA will assist with all aspects of the ticketing and credential operations for various USGA Championships. This paid internship runs from April 1st to July 2nd, 2025, and involves both office work and on-site responsibilities during championship events. Interns will gain hands-on experience in ticket administration, customer service, and operational support while working in a hybrid environment.

Requirements

• Desire to learn
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Organized and detail-oriented
• Ability to work individually and in a team setting
• Strong customer service skills and communication abilities
• Ability to multitask and work in a fast-paced environment
• Clear and professional phone manners
• Golf knowledge is a plus

Responsibilities

• Assist the ticketing office with day-to-day functions
• Learn the AXS Back Office ticketing platform to investigate purchases and assist with account issues
• Build ticket offers in the AXS Back Office and input contractual obligations, pricing, and offer details in various systems and forms
• Learn the Accredit credential platform
• Respond to emails and calls from current and potential ticket buyers
• Manage ticket questions and requests in a timely manner while providing solutions to mobile ticket and credential problems
• Help with ticket and credential fulfillment
• Assist with credential production and distribution
• Work closely with various departments including marketing, championship administration, operations, and hospitality teams to provide fan feedback and drive guest experience
• Assist with special projects and mailings
• Sell tickets at box offices and distribute credentials at will-call with a strong focus on customer interaction and ticket resolution
• Able to work long hours, nights, and/or weekends as necessary

Benefits

• Paid internship
• Travel expenses covered during on-site events

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: No Education Listed