2025 University Graduate Voice of the Customer Data Analyst

$61,600 - $128,800/Yr

Adobe - New York, NY

Full-time - Entry Level

New York, NY

Publishing Industries

About the position

As a Voice of the Customer (VoC) Data Analyst at Adobe, you will be responsible for aggregating, classifying, and interpreting customer feedback to drive actionable insights for the organization. This role involves consolidating and analyzing customer data from various sources to improve customer experience, products, and services. You will collaborate with different teams to provide valuable insights and recommendations based on customer sentiment and feedback.

Responsibilities

• Collect and consolidate customer data from various sources, ensuring data accuracy and completeness.
• Use data analysis tools and techniques to process large datasets effectively.
• Analyze customer feedback and sentiment to identify trends, patterns, and potential issues.
• Generate regular and ad-hoc reports to communicate key insights and findings to collaborators.
• Provide concrete recommendations to relevant teams for addressing customer needs and challenges.
• Develop data visualizations, charts, and graphs to present data in a concise and understandable manner.
• Monitor customer feedback trends over time and track the impact of implemented improvements.
• Suggest improvements to data collection and analysis processes to improve the effectiveness of VoC programs.
• Work closely with Category experts to develop metrics and reporting strategies to integrate VoC insights into Adobe decision-making processes.
• Stay on top of industry trends and best practices in VoC data analysis and customer experience management.

Requirements

• Bachelor's degree in Business, Marketing, Statistics, Data Science, or a related field.
• Proficiency in data analysis, preferably with a focus on customer data and insights.
• Proficiency in data analysis tools such as Excel, SQL, and statistical software (e.g., R, Python).
• Experience with data visualization tools (e.g., Tableau, Power BI) to create compelling reports and dashboards.
• Strong analytical and problem-solving skills, with the ability to draw practical insights from complex data sets.
• Superb communication and presentation skills to effectively convey findings to both technical and non-technical collaborators.
• Detail-oriented, with a commitment to data accuracy and quality.
• Ability to work independently and as part of a team, managing multiple projects and deadlines.

Nice-to-haves

• Familiarity with customer feedback platforms and VoC programs is a plus.

Benefits

• Competitive salary range of $61,600 - $128,800 annually based on location and experience.
• Opportunities for professional growth and development.
• Collaborative work environment with a focus on employee feedback and growth.