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22839 Centralized Digital Order Processor (Monday to Friday 8:00am to 4:30pm)
James R. Glidewell Dental Ceramics - Memphis, TN
posted 2 months ago
About the position
The Centralized Digital Order Processor at Glidewell Laboratories is responsible for processing digital orders and ensuring the accuracy of dental restoration designs. This role involves verifying product information, generating outputs for manufacturing, and assisting internal customers with design-related inquiries. The position requires adherence to standard operating procedures and effective communication with supervisors regarding any issues that arise during the order processing workflow.
Responsibilities
- Processes digital orders once electronic files are received via designated systems.
- Verifies digital prescription product and information such as implant material, system, and size.
- Reviews dental restoration designs for possible milling issues; determines if digital design is suitable for milling.
- Generates computer-aided manufacturing (CAM) outputs for digital dental restoration cases.
- Logs dental restoration cases into order tracking system and other applicable systems.
- Assists internal customers with design issues or questions.
- Imports digital dental restoration cases into appropriate system.
- Reviews modeless scans for digital case systems via designated systems.
- Converts dental scans from one format to another as necessary.
- Repairs CAD files that cannot be imported due to improper scans or return errors.
- Maintains knowledge of Standard Operating Procedures (SOPs); adheres to SOPs while executing duties.
- Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary to complete duties.
- Understands production requirements and quality standards of position.
- Locates and corrects errors related to orders; asks for assistance when needed.
- Performs other related duties and projects as business needs require at direction of management.
Requirements
- High school diploma or equivalent.
- Formal education in the field of Information Technology or Dental Technology preferred.
- Minimum one (1) year of experience in phone-based customer support a plus.
- Minimum one (1) year of experience in dental industry a plus.
Benefits
- Medical
- Dental
- Vision
- 401K with company match
- Company-paid life insurance
- Additional onsite dental services
- Vacation
- Holiday and sick time
- Employee gym (with fitness classes and meditation room)
- Employee medical/wellness center (with massage therapy and acupuncture)
- Two company subsidized cafes
- Internet cafes
- Employee lounges with big screen TVs
- Game tables
- Fun company sponsored events
- Diverse work environment with over forty nationalities represented
