About the position
The role involves working on a fast-paced team of system administrators who provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems for critical enterprise applications. The position manages IT system infrastructure and any processes related to these systems, ensuring day-to-day operations, monitoring, and problem resolution for all client, server, storage, and network devices. The role includes providing Tier 1 (Help Desk) and Tier 2 (Escalation) support, identifying, diagnosing, and resolving problems, as well as communicating status updates to agency management and internal customers. Additionally, the position supports the dispatch system and hardware problems, remaining involved in the resolution process. Responsibilities also include configuring and managing UNIX and Windows operating systems, installing and loading operating system software, troubleshooting, maintaining integrity, and configuring network components, along with implementing operating system enhancements to improve reliability and performance.
Responsibilities
- Provide support for implementation, troubleshooting, and maintenance of IT systems for critical enterprise applications.
- Manage IT system infrastructure and related processes.
- Support day-to-day operations, monitoring, and problem resolution for client, server, storage, and network devices.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
- Communicate status updates to agency management and internal customers.
- Support the dispatch system and hardware problems, remaining involved in the resolution process.
- Configure and manage UNIX and Windows operating systems.
- Install and load operating system software.
- Troubleshoot and maintain integrity of network components.
- Implement operating system enhancements to improve reliability and performance.
Requirements
- TS/SCI with Polygraph security clearance.
- Bachelor’s degree and ten years of experience as a system administrator on programs of similar scope and complexity, or fifteen years of experience in lieu of a degree.
- In-depth Linux experience.
- Familiarity with PowerShell and Bash scripting languages.
- Experience with system hardening.
- Experience working with ISSOs for system compliance.
- DoD 8570 compliance with Information Assurance Technical (IAT) Level I.
Nice-to-haves
- Familiarity with Big Fix.
- Familiarity with Ansible.
Benefits
- 401K: up to 3% discretionary profit sharing contribution + 100% match on the 1st 7% of pay
- PTO: 20 days per year
- Healthcare, dental, vision, Free for a single participant
- $50,000 Life insurance provided, additional voluntary life insurance available
