2nd Level PC & Network Technician

Centrend - Sturbridge, MA

Full-time - Mid Level

Sturbridge, MA

Professional, Scientific, and Technical Services

About the position

As a 2nd Level PC & Network Technician at Centrend, you will be responsible for servicing, troubleshooting, and resolving a variety of technical issues related to computer hardware, software, and networking. This role involves working closely with 1st Level Technicians to provide support and improve their skills, while also maintaining a high level of customer service. You will have the opportunity to work remotely and independently, with a focus on continuous learning and professional growth.

Responsibilities

• Troubleshoot and resolve technical client issues, remotely and on-site as required
• Monitor and manage the trouble ticket system and take ownership of tickets from 1st Level Technicians as needed
• Maintain accurate status, notes, hours, and documentation of customer configurations, work summaries, and history with the client
• Identify new technologies to improve client safety and efficiencies
• Review technical logs often and take appropriate action as needed
• Assist Management with identifying new products and services to enhance Centrend's technical stack
• Work independently without direct supervision and follow a systematic approach to problem resolution
• Communicate effectively with all organizational levels, including executives
• Explain technical issues and solutions in an easily understood format for non-tech-savvy clients

Requirements

• Minimum of 3-5 years hands-on networking experience
• Minimum of 3-5 years in an IT technical support related role troubleshooting and supporting PC hardware and software
• Strong troubleshooting skills for computers, servers, networks, and internet technologies
• Proficient with operating systems, applications, troubleshooting, installation, and support
• Experience with Windows Servers, configuration, networking, and Active Directory
• Strong knowledge of Microsoft Office (Word, Excel, Outlook, Exchange, etc.)
• Familiarity with DNS Security and Management, Networking switches, DHCP, and Static IP assignments
• Ability to lift up to 30 pounds
• B.S. in IT or 3-5 years experience in networking and a technical, support-related role

Nice-to-haves

• Technical Bonus Skills such as Azure / Hybrid AD, MS 365 Cloud, G Suite Cloud, SonicWall Firewalls, Mac laptops/desktops / IOS helpful, but not necessary
• Certifications in A+, Networking+, MCP, MTA, CCNA are beneficial, but not required

Benefits

• Work remotely (within 1 hour of Worcester, MA)
• Flexible hours
• Opportunities for overtime with time-and-a-half pay
• Two weeks paid vacation to start
• Blue Cross Blue Shield Health Insurance
• Multiple advancement and growth opportunities in tech, operations, and/or management
• Hands-on experience with the latest technologies
• Virtually limitless learning and training possibilities
• Small company environment