3-day Rack and Stack (Nov 4-6) - Data Center Field Technician II (Cont

$93,600 - $104,000/Yr

Unclassified - Chicago, IL

Full-time - Entry Level

Chicago, IL

About the position

The Data Center Field Technician II is responsible for the installation, maintenance, troubleshooting, and repair of network and server infrastructure assets in data centers, colocations, and edge facilities. This role requires a high degree of initiative and the ability to work with minimal oversight while interacting with other technicians. The position is mobile, requiring movement between locations and working on a diverse array of equipment.

Responsibilities

• Install, move, decommission, and troubleshoot hardware including cabinets, shelves, power strips, rails, cables, servers, storage, and network devices.
• Confirm and label devices, racks, and cables.
• Work in a standard ticketing system, providing clear and timely customer communications.
• Follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies while meeting quality and quantity requirements.
• Perform design redlining and produce detailed reports and documentation.
• Fulfill on-call duties on a rotating basis as required.

Requirements

• High school diploma or GED and 4+ years of related experience and/or training, or equivalent combination of education and experience.
• High attention to detail and ability to follow directions from other technicians.
• Excellent verbal and written communication skills in English.
• Ability to respond to on-call requests within 1 hour.
• Experience with cabling systems (power/copper/fiber) based on Statements of Work and SOP standards.
• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber.
• Strong organization skills and ability to adapt to changing priorities.
• Basic knowledge of computer hardware and networking components.
• Excellent troubleshooting skills and understanding of Data Center best practices.
• Basic knowledge of electrical, HVAC, and data center infrastructures.
• Ability to operate material handling equipment (server lifts, pallet jacks, forklifts if certified).
• Proficiency with standard desktop PC tools and applications.

Nice-to-haves

• Certifications in Networking, Server/IT infrastructure, and Data Center technologies.

Benefits

• Competitive hourly compensation of $45-50 based on qualifications and experience.