3PL/4PL Customer Service Specialist

$41,600 - $41,600/Yr

Executive Recruiting Center - Riverside, CA

Part-time,Full-time - Entry Level

Riverside, CA

About the position

The 3PL/4PL Customer Service Specialist plays a crucial role in managing customer relationships and providing exceptional service in logistics operations. This position requires strong communication and problem-solving skills, along with a solid understanding of third-party (3PL) and fourth-party logistics (4PL) operations. The specialist will act as a liaison between clients, transportation providers, and internal logistics teams to ensure the efficient and cost-effective movement of goods.

Responsibilities

• Serve as the main point of contact for clients, providing timely updates on shipment status, handling inquiries, and resolving any issues that arise.
• Process and manage customer orders, ensuring accurate data entry and communication with relevant teams (warehouse, transportation, etc.).
• Collaborate with internal and external logistics partners (carriers, warehouses, freight forwarders) to track and trace shipments, ensuring they meet delivery schedules.
• Handle service-related issues, including delays, damages, or discrepancies, and work closely with the operations team to resolve problems efficiently.
• Maintain accurate records of all logistics transactions and prepare reports on shipment status, KPIs, and service performance for clients and internal teams.
• Work with the logistics team to identify cost-saving opportunities while maintaining service quality, focusing on both 3PL and 4PL services.
• Ensure that all logistics activities comply with relevant legal and regulatory requirements, including customs and trade regulations.
• Collect feedback from customers and work with the team to continuously improve service levels and customer satisfaction.
• Utilize Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and other relevant software to monitor shipments, inventory, and service performance.

Requirements

• High school diploma or GED required.
• 1-3 years of experience in customer service, preferably within 3PL or 4PL logistics environments.
• Strong communication and interpersonal skills.
• Proficiency in logistics software (TMS, WMS, ERP).
• Ability to handle stressful situations and work in a fast-paced environment.
• Excellent problem-solving and analytical skills.
• Strong attention to detail and organizational abilities.
• Familiarity with 3PL and 4PL operations, transportation modes (air, sea, land), and supply chain management principles.
• B2B experience.

Benefits

• Flexible scheduling options
• Competitive pay starting from $20.00 per hour
• Opportunity for part-time or full-time work
• Experience in a dynamic logistics environment