3PL Customer Service Representative/Order Processor

About the position

Titan Worldwide is seeking a detail-oriented Customer Service Representative/Order Processor to join their fast-growing 3PL team. This full-time position involves managing order entries, processing shipments, and ensuring accuracy in order submissions. The role is crucial for maintaining efficient operations and providing excellent customer service.

Responsibilities

• Clarifies order entry submissions via email and telephone.
• Processes orders accurately and timely, minimizing delays from receipt to scheduling.
• Proofreads orders for accuracy including quantities, colors, part numbers, and ship dates.
• Provides timely follow-up on order submissions when information is pending.
• Generates operational reports including commissions, order performance, and daily totals.
• Runs daily reports for team review and identifies necessary actions to be taken.
• Reviews Order Entry Audit Report and addresses and documents issues accordingly.

Requirements

• High school diploma or GED.
• At least 1 year of order entry experience.
• Proficiency in Microsoft Office Suite.
• Strong attention to detail and research skills.

Nice-to-haves

• Previous experience in the manufacturing industry.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off