4X10 Telephone Sales Agent (4-Days, 40hrs./wk)

Mci World • Wichita, KS

273d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for sales representatives to support a variety of sales programs. In this role, you will provide product and service solutions to every customer to boost customer satisfaction and client goals. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow. With a wide range of project openings, we offer flexible schedules that vary by site and program, ensuring a good fit for everyone. This entry-level position provides on-the-job paid training and requires candidates to be highly reliable, possess excellent communication skills, and be open to continuous learning.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of the Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Nice To Haves

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

Responsibilities

• Handle inbound and outbound contacts timely and professionally.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
• Follow the processes of the Client program and perform all tasks courteously and professionally.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to answer customer questions accurately.
• Comply with requirements surrounding confidential information and personal information.
• Appropriately escalate customer issues with the appropriate team.
• Ensure first-call resolution through problem-solving and effective call handling.
• Attend meetings and training and review all new training material to stay up-to-date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Benefits

• Paid Training
• Paid Time Off
• Medical, Dental, Vision Insurance
• Life Insurance
• Retirement Savings
• Advancement Opportunity
• Flexible Schedules
• Daily Contests and Prizes
• Casual Dress Code
• Regular Raises

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED