402 - Office Salaries - RE-Operations Administrator

Ethan Allen Global - Stamford, CT

Full-time - Entry Level

Stamford, CT

Management of Companies and Enterprises

About the position

The Operations Administrator at Ethan Allen Global, Inc. plays a crucial role in supporting the design team by managing various administrative tasks essential for achieving team goals. This position involves inventory control, accounts payable processing, reporting, sales processing, and providing excellent customer service. The Operations Administrator ensures smooth communication between the service center and design center, while also handling customer inquiries and maintaining accurate financial records.

Responsibilities

• Manage the flow of information regarding the status of customer orders and deliveries between the service center and design center staff.
• Ensure all cash transactions, including charge cards and bank deposits, are reconciled, properly deposited, and accurately recorded in the ledger.
• Process blind cash balancing and exceptions.
• Review and control open order, inventory reports, and workroom logs.
• Communicate to design teams as needed.
• Identify unrecorded delivered sales and implement procedures to prevent future occurrences.
• Assist with cycle counts/inventory control.
• Handle incoming communication from customers and research customer inquiries in accordance with company guidelines.
• Monitor customer problems and identify recurring issues and trends.
• Update and monitor service work orders.
• Maintain petty cash fund ensuring appropriate approval on all petty cash expenditures.
• Coordinate with the Design Team to provide exceptional service to customers, before and after the sale.
• Work cooperatively in maintaining a neat and orderly Design Studio projection.
• Assist customers, front desk, and design consultants as needed.
• Contribute ideas and suggestions that will improve our ability to provide exceptional customer service.

Requirements

• High school diploma or GED.
• Minimum of two years of business or office experience.
• Strong organizational skills.
• Verbal communication skills.
• Basic computer skills.
• Ability to work with others in a team setting.
• Positive attitude and high energy.