Michaels - Tucson, AZ
posted 4 months ago
As a Customer Experience Manager, you will play a pivotal role in enhancing the customer journey and ensuring that our customers receive the highest level of service. You will lead a team dedicated to creating memorable experiences for our customers, focusing on innovation and teamwork. Your responsibilities will include developing strategies to improve customer satisfaction, training staff on best practices, and implementing feedback mechanisms to continuously enhance service delivery. You will also collaborate with other departments to ensure a seamless experience across all touchpoints, from in-store interactions to online support. Your leadership will be crucial in fostering a culture of excellence and accountability within the team, driving performance metrics, and achieving business goals. This position requires a proactive approach to problem-solving and a passion for customer service, as you will be the voice of the customer within the organization.