6+ Years CRM System Admin - Washington, DC (Onsite)

Capitaltechsolutions - Washington, DC

Full-time

Washington, DC

About the position

The CRM System Admin will oversee the provisioning, installation, configuration, operation, and maintenance of computer hardware, software, and related infrastructure for the DC Government. This role requires a deep understanding of records management laws and the ability to manage the entire lifecycle of records and information management effectively.

Responsibilities

• Knowledge of Federal and District of Columbia records management laws, regulations, rules, policies and procedures.
• Understanding of record storage systems and retention procedures, including relevant rules and regulations established by the District of Columbia and Department of Buildings.
• Evaluate the day-to-day functioning of the program and initiate changes for improvement.
• Establish and maintain effective working relationships with local records officials, federal and state agents, the public, and management staff.
• Exercise sound judgment and discretion in developing, applying, and interpreting policies and procedures.
• Communicate effectively to organize ideas and present findings logically, preparing related materials.
• Understand the Agency's Records Programs and their interaction with e-records systems.
• Be organized and detail-oriented, managing priorities and deadlines with a strong focus on customer service.
• Interpret laws, regulations, procedures, or guidelines as needed.
• Administer and manage an automated fulfillment and registration system, as well as Microsoft Office applications.

Requirements

• 6+ years of experience as a CRM System Admin or in a similar role.
• Knowledge of Federal and District of Columbia records management laws and regulations.
• Experience with record storage systems and retention procedures.
• Strong evaluation skills to assess program effectiveness and implement changes.
• Ability to build and maintain relationships with various stakeholders.
• Sound judgment in policy development and interpretation.
• Effective communication skills for presenting findings and preparing materials.
• Understanding of e-records systems and their interaction with records programs.
• Organizational skills and attention to detail.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).