61 Customer Service Manager

Ingles - Cornelia, GA

Full-time - Entry Level

Cornelia, GA

10,001+ employees

Food and Beverage Retailers

About the position

The Customer Service Manager (CSM) at Ingles Markets plays a crucial role in ensuring a positive shopping experience for customers. This position focuses on providing exceptional customer service, addressing customer concerns, and facilitating efficient transactions. The CSM is the last point of contact for customers, making their role vital in leaving a lasting impression. Ideal candidates will thrive in a team-oriented environment and have a passion for serving customers.

Responsibilities

• Ensure customers can make their purchases quickly and efficiently.
• Handle customer concerns and questions effectively.
• Maintain a high level of productivity while complying with safety and sanitation procedures.
• Provide exceptional customer service to enhance the shopping experience.
• Support and mentor new associates as they learn the ropes.

Requirements

• Strong interpersonal and communication skills.
• Ability to provide exceptional customer service.
• Availability to work seven days a week, including evenings and weekends.
• Related experience is a plus.

Nice-to-haves

• Experience in a customer service role is preferred but not mandatory.

Benefits

• Opportunities for internal growth and promotion.
• Team-centered servant leadership training.
• Supportive team environment for professional development.