6461 IT Project Manager Organizational Change

Unclassified - Lexington, KY

Full-time - Mid Level

Lexington, KY

About the position

The Organizational Change Management Specialist will play a key role in ensuring that projects, specifically continuous improvement and change request releases initiatives, meet their objectives on time and within budget. This position focuses on the people side of change, which includes changes to business processes, systems and technology, job roles, and organizational structures. The primary responsibility of the Change Management Specialist will be to create and implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance. The Change Management Specialist will work to drive faster adoption, higher ultimate utilization, and greater proficiency of the changes that impact employees within the organization. This is essential for increasing benefit realization, value creation, return on investment (ROI), and achieving desired results and outcomes. The role requires applying a structured methodology to lead change management activities, assessing the change impact, and creating actionable deliverables for various change management levers, including communications plans, sponsor and coaching plans, learning plans, resistance management plans, and adoption plans. In addition, the specialist will identify, analyze, and prepare risk mitigation tactics, manage anticipated resistance, consult and coach project teams, support communication efforts, and create learning deliverables. They will also support training efforts, engage senior leaders, coach managers and supervisors, and coordinate efforts with other specialists. Integrating change management activities into an overall project plan, evaluating user readiness, managing stakeholders, tracking and reporting issues, defining and measuring success metrics, and monitoring change progress are also key responsibilities. The specialist will support change management at the organizational level and contribute to Enterprise Change Management initiatives.

Responsibilities

• Apply a structured methodology and lead change management activities
• Assess the change impact
• Complete change management assessments
• Create change management strategy
• Create actionable deliverables for the five change management levers: communications plan, sponsor and coaching plan, learning plan, resistance management plan, and adoption plan
• Identify, analyze, prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Consult and coach project teams
• Support communication efforts
• Create learning deliverables
• Support training efforts
• Support and engage senior leaders
• Coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into an overall project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level, Enterprise Change Management

Requirements

• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies, and tools
• Exceptional communication skills - both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Change management certification or designation desired
• Experience with Adobe Captivate, e-Learning systems, and other learning technology desired

Nice-to-haves

• Change management certification or designation
• Experience with Adobe Captivate
• Experience with e-Learning systems
• Experience with other learning technology