70002-Key Carrier Coor

$31,200 - $32,240/Yr

TJX - Land O' Lakes, FL

Full-time - Entry Level

Land O' Lakes, FL

501-1,000 employees

General Merchandise Retailers

About the position

The Key Carrier role at Marshalls is an elevated position that extends the responsibilities of a Coordinator. Key Carriers primarily perform Coordinator duties while also taking on leadership roles to maintain store operations. This position requires open availability, including nights and weekends, and emphasizes exceptional customer service and team collaboration.

Responsibilities

• Create a positive internal and external customer experience
• Promote a culture of honesty and integrity; maintain confidentiality
• Act as Manager on Duty adhering to company policy and procedure
• Ensure store team performs tasks and activities in accordance with store plan; prioritize as needed
• Address immediate customer service issues and provide appropriate coaching to Associates
• Exercise discretion regarding customer service policies to satisfy customers
• Maintain accurate Associate coverage in service areas for a positive customer experience
• Ensure Associates adhere to all operational procedures
• Ensure opening/closing procedures are executed according to company guidelines
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
• Provide and accept recognition and constructive feedback
• Provide feedback, recognition and coaching to Associates
• Partner with Management on Associate training needs to increase effectiveness
• Ensure adherence to all labor laws, policies, and procedures
• Promote credit and loyalty programs
• Support and participate in shrink reduction goals and programs
• Promote safety awareness and maintain a safe environment
• Perform other duties as assigned

Requirements

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail experience, 6 months leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance