70002-Key Carrier Coor

$29,120 - $30,160/Yr

HomeGoods - Chesapeake, VA

Full-time - Entry Level

Chesapeake, VA

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Key Carrier role at HomeGoods is an elevated position that extends the responsibilities of a Coordinator. Key Carriers primarily perform Coordinator duties while also taking on leadership roles to maintain store operations. This position requires open availability, including nights and weekends, and emphasizes exceptional customer service and adherence to company policies.

Responsibilities

• Alternate between Coordinator and Key Carrier roles based on store needs.
• Model exceptional customer service and create a positive customer experience.
• Promote a culture of honesty and integrity while maintaining confidentiality.
• Act as Manager on Duty, adhering to company policies and procedures.
• Ensure store team performs tasks in accordance with the store plan and prioritize as needed.
• Address immediate customer service issues and provide coaching to Associates.
• Exercise discretion regarding customer service policies to satisfy customers.
• Maintain accurate Associate coverage in service areas for a positive customer experience.
• Ensure Associates adhere to all operational procedures.
• Execute opening and closing procedures according to company guidelines.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback to Associates.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs and participate in shrink reduction goals.
• Promote safety awareness and maintain a safe environment.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem-solving skills.
• Able to effectively coach, delegate, and follow up on multiple tasks.
• Capable of multi-tasking under challenging circumstances.
• Superior communication and organizational skills with attention to detail.
• 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount
• EAP
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance