70002-Key Carrier Coor

$29,120 - $30,160/Yr

Marshalls - Martinsville, VA

Full-time - Entry Level

Martinsville, VA

501-1,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Key Carrier role at Marshalls is an elevated position that extends the responsibilities of a Coordinator. Key Carriers primarily perform Coordinator duties while also taking on leadership roles to maintain store operations. This position requires open availability, including nights and weekends, and emphasizes exceptional customer service and adherence to company policies.

Responsibilities

• Act as Manager on Duty, adhering to company policy and procedure.
• Ensure store team performs tasks in accordance with store plans and prioritizes as needed.
• Address immediate customer service issues and provide coaching to Associates.
• Maintain accurate Associate coverage in service areas for a positive customer experience.
• Ensure Associates adhere to all operational procedures and execute opening/closing procedures according to guidelines.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide feedback, recognition, and coaching to Associates.
• Partner with Management on Associate training needs to increase effectiveness.
• Promote credit and loyalty programs and support shrink reduction goals.
• Maintain a safe environment and promote safety awareness.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Ability to work a flexible schedule, including nights and weekends
• Proven problem-solving skills
• Superior communication and organizational skills with attention to detail
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Ability to effectively coach, delegate, and follow up on multiple tasks
• Ability to act quickly under challenging circumstances

Nice-to-haves

• Experience in customer service
• Experience in retail management

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• Medical/dental/vision insurance
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Auto/home insurance discounts
• Scholarship program