About the position
Style is never in short supply at our more than 500 HomeGoods stores, and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Working here means being part of an ever-changing environment that is always encouraging. Every shift presents a new opportunity to Discover Different. As a Seasonal Merchandise Associate, you will be responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. You will adhere to all operational, merchandise, and loss prevention standards, and may be cross-trained to work in multiple areas of the store to support the needs of the business. In this role, you will model established customer experience practices with both internal and external customers, supporting and embodying a positive store culture through honesty, integrity, and respect. You will accurately ring customer purchases and returns, count change back to customers according to established operating procedures, and promote credit and loyalty programs. Maintaining and upholding merchandising philosophy and following established merchandising procedures and standards will be key responsibilities. You will also accurately process and prepare merchandise for the sales floor, initiate and participate in store recovery as needed throughout the day, and maintain all organizational, cleanliness, and recovery standards for the sales floor while participating in the maintenance and cleanliness of the entire store. Additionally, you will provide and accept recognition and constructive feedback, adhere to all labor laws, policies, and procedures, support and participate in store shrink reduction goals and programs, and participate in safety awareness to maintain a safe environment. Other duties may be assigned as needed.
Responsibilities
- Deliver a highly satisfied customer experience by engaging and interacting with all customers.
- Adhere to all operational, merchandise, and loss prevention standards.
- May be cross-trained to work in multiple areas of the store.
- Model established customer experience practices with internal and external customers.
- Support and embody a positive store culture through honesty, integrity, and respect.
- Accurately ring customer purchases/returns and count change back to customers according to established operating procedures.
- Promote credit and loyalty programs.
- Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
- Accurately process and prepare merchandise for the sales floor following company procedures and standards.
- Initiate and participate in store recovery as needed throughout the day.
- Maintain all organizational, cleanliness, and recovery standards for the sales floor.
- Participate in the maintenance/cleanliness of the entire store.
- Provide and accept recognition and constructive feedback.
- Adhere to all labor laws, policies, and procedures.
- Support and participate in store shrink reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
Requirements
- Possesses excellent customer service skills.
- Able to work a flexible schedule to support business needs.
- Possesses strong communication and organizational skills with attention to detail.
- Capable of multi-tasking.
- Able to respond appropriately to changes in direction or unexpected situations.
- Capable of lifting heavy objects with or without reasonable accommodation.
- Retail customer experience preferred.
Benefits
- 401(k)
- 401(k) matching
- Adoption assistance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
