70182-LP Customer Service Associate II

$27,144 - $37,960/Yr

Marshalls - Nashville, TN

Full-time - Entry Level

Nashville, TN

10,001+ employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Customer Service Associate II at Marshalls plays a crucial role in enhancing the customer shopping experience while supporting loss prevention efforts. This position involves acting as a visual deterrent to prevent theft and dishonesty, maintaining a professional presence at the front of the store, and ensuring adherence to company policies and procedures. The associate will engage with customers, assist with inquiries, and report any suspicious activities, all while contributing to a positive store environment.

Responsibilities

• Act as a visual deterrent to prevent potential loss/dishonesty.
• Support the District Loss Prevention Manager and Store Management.
• Greet customers appropriately and demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring them to store management or customer service.
• Observe and report any suspicious behavior or critical incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Document required incidents in AIIM Case Management.
• Adhere to all Company Policy and Procedure.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritizes and organizes workload effectively.
• Able to stand for long periods of time.
• 0-2 years of retail or security experience.

Nice-to-haves

• Experience in customer service or retail environments.
• Familiarity with loss prevention techniques.

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount