70182-lp Customer Service Associate II

$27,144 - $37,960/Yr

TJX - Albuquerque, NM

Full-time - Entry Level

Albuquerque, NM

501-1,000 employees

General Merchandise Retailers

About the position

The Customer Service Associate II at TJ Maxx plays a crucial role in supporting the District Loss Prevention Manager and Store Management by acting as a visual deterrent to prevent loss and dishonesty. This position focuses on maintaining a positive shopping experience for customers while ensuring the safety and security of the store environment. Associates are expected to adhere to company policies and embody the company's culture and values.

Responsibilities

• Support the District Loss Prevention Manager and Store Management by executing core responsibilities.
• Act as a visual deterrent to prevent potential loss/dishonesty.
• Wear a complete Company approved uniform including a Body Worn Camera.
• Greet customers appropriately, demonstrating courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring them to store management or customer service via a Company issued radio.
• Observe and report any suspicious behavior or critical incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritizes/organizes workload and manages time effectively.
• Able to stand for long periods of time.
• 0-2 years retail or security experience.

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance