TJX - Jeffersonville, IN

posted about 1 month ago

Full-time - Entry Level
Jeffersonville, IN
501-1,000 employees
General Merchandise Retailers

About the position

As a Retail Customer Experience Coordinator at TJ Maxx, you will play a pivotal role in promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your primary responsibility will be to ensure prompt and courteous customer service, as well as to actively promote loyalty programs. This position requires you to lead by example, engaging and interacting with customers to create a welcoming atmosphere. You will also be responsible for maintaining a clean and organized store environment, which is essential for enhancing the shopping experience for our customers. In this dynamic role, you will create a positive internal and external customer experience by fostering a culture of honesty and integrity. You will take an active role in training and mentoring Associates on front-end principles, ensuring they are equipped to personalize the customer experience while effectively promoting loyalty programs. Your leadership will extend to assigning registers, supporting POS coverage needs, and coordinating breaks for all Associates, ensuring that the store operates smoothly at all times. Addressing customer concerns and issues promptly will be a key part of your responsibilities, as you strive to ensure a positive customer experience. You will also ensure that Associates execute tasks and activities according to the store plan, prioritizing as needed. Effective communication with management and Associates will be crucial as you set and address priorities, providing progress updates as necessary. You will be expected to provide and accept recognition and constructive feedback, fostering a supportive team environment. Additionally, you will partner with management to identify Associate training needs, promoting adherence to all labor laws, policies, and procedures. Your role will also involve supporting store shrink reduction goals and promoting safety awareness to maintain a safe working environment. Other duties may be assigned as needed, contributing to the overall success of the store and the satisfaction of our customers.

Responsibilities

  • Create a positive internal and external customer experience
  • Promote a culture of honesty and integrity; maintain confidentiality
  • Take an active role in training and mentoring Associates on front end principles
  • Train and coach Associates on personalizing the customer experience while promoting loyalty programs
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Ensure Associates execute tasks and activities according to store plan; prioritize as needed
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
  • Provide and accept recognition and constructive feedback
  • Partner with Management on Associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs
  • Support and participate in store shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
  • Other duties as assigned

Requirements

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits

  • Associate discount
  • EAP
  • smoking cessation
  • bereavement
  • 401(k) Associate contributions
  • child care & cell phone discounts
  • pet & legal insurance
  • credit union
  • referral bonuses
  • 401(k) match
  • medical/dental/vision
  • HSA
  • health care FSA
  • life insurance
  • short/long term disability
  • paid parental leave
  • paid holidays/vacation/sick
  • auto/home insurance discounts
  • scholarship program
  • adoption assistance
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