About the position
Buckeye is the premier infrastructure and logistics provider for the world's energy needs, both today and tomorrow. Since 1886, we have successfully navigated transitions in the way energy has been distributed to continually meet the needs of an evolving market and industry environment. Our people are a critical element to the success and longevity of our operational history and our future as we seek to thrive through the energy transition. We own and operate a diversified global network of integrated assets providing midstream logistic solutions, primarily consisting of the transportation, storage, processing, and marketing of liquid petroleum products. We are committed to safely and responsibly providing world-class service to meet the continually evolving energy needs of our customers and the communities we serve. As part of this commitment to our customers, we are continually diversifying our platform and service offerings to enable less carbon intensive energy solutions and undertaking decarbonization efforts on our operations. Buckeye Partners is currently seeking an 811 Damage Prevention Coordinator with 2+ years' Right of Way or Real Estate experience in the Oil & Gas Industry to join our team!
Responsibilities
- Safely process and screen one call tickets, individually and as a team, by utilizing IRTH and all other available resources such as ArcGIS, GeoHub, Alignment Sheets, As Built Surveys and Google Earth.
- Dispatch possible Involved One Call Tickets to the appropriate Field Operations location for further investigation and damage prevention procedures.
- Follow up with Field Operations to ensure One Call and Aerial Patrol Surface Response tickets are safely processed in the field and ensure field compliance with Damage Prevention Procedure Manual procedures.
- Supervise and monitor the Design One Call Ticket process and coordinate reviews between Field Operations and the Encroachment Control and Review Program within an assigned geographical area of responsibility.
- Communicate effectively and build positive working relationships with Buckeye Field Operations personnel, State One Call Center staff and Buckeye and third-party excavation contractors in protecting company assets from damage.
- Respond in a timely manner to numerous calls and email inquiries received daily and direct to the appropriate Buckeye contact.
- Accurately process invoices thru the accounts payable program ADP in a timely manner.
- Effectively handle and resolve internal/external customer service and Field Operation requests, excavator issues and complaints.
- Coordinate, assist and support continuous mapping data in Irth Utilisphere and update mapping data in a timely manner on all newly constructed and acquired assets and facilities.
- Develop expert proficiency with State One Call Center rules/regulations/procedures and ensure company compliance with State requirements.
- Develop expert proficiency with understanding with all Buckeye pipelines, terminals and facility locations in all states of operation.
- Develop and demonstrate expert proficiency with IRTH Utilisphere Excavation and Aerial Patrol Ticketing Management System and associated features and functions.
- Prepare and distribute monthly One Call quality control district reports and 811 Damage Prevention updates as needed to District Directors.
- Lead and coordinate continue improvement projects and special requests as needed.
- Lead and coordinate Irth Utilisphere, JDE Work Order and One Call Field Audits of completed State One Calls excavation tickets and Aerial Patrol Surface Responses and follow up with Field Operations to ensure full regulatory compliance with damage prevention procedures.
- Perform Field Operations Audit of damage prevention procedures as needed or assigned.
- Act as the back up to the Team Lead of the 811 Damage Prevention Team as assigned by the Team Lead or the Senior Manager.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent required. Associate's degree preferred or Bachelor's degree highly preferred.
- 2 to 5+ years' experience in a utility operations or damage prevention environment or related petroleum industry experience strongly preferred.
- Experience in pipeline operations or a similar industry highly desired.
- Expert knowledge of mapping or broad geographical knowledge preferred.
- Must have the ability to read, interpret, and analyze various types of maps and design plans.
- IRTH Utilisphere One Call Excavation Ticket Management System software or similar web-based ticketing program experience preferred.
- Must have the ability to navigate basic computer applications/systems with little or no direction.
- Proficiency using Microsoft (Word, Excel, PowerPoint) Office experience required.
- Advanced GIS and Irth Utilisphere Training Required.
- Equivalent combinations of education and experience may be considered.
Benefits
- Commitment to environmental responsibility and regulatory compliance.
- Focus on collaboration, inclusion, empowerment, accountability, and professional development.
