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Southern Methodist University - Dallas, TX
posted 6 days ago
About the position
This role is an on-campus, in-person position. The Communications Officer is responsible for performing duties associated with the non-emergency and emergency response of the campus police department; to service calls and inquiries received through incoming phone calls and radio transmissions, process fire and security alarms, and personal contact with campus patrons. In doing so, they're expected to deliver high standards of customer service to students, faculty, staff, and community members by making the most effective and efficient use of police staff and technology resources.
Responsibilities
- Answers emergency and non-emergency calls for service. Receives and records information and requests for police services in a computerized database.
- Monitors and processes calls from phone lines, safety website, department email, emergency call boxes, and alarm systems.
- Monitors law enforcement computer communications, severe weather alerts, and critical incidents in the North Texas region.
- Ability to remain calm and multitask during high-stress incidents, ensuring the safety of police and first responders.
- Dispatches officers according to need and priority of the request for service.
- Transmits and receives radio calls from field units via two-way radio.
- Exhibits technological competency to utilize and actively monitor a variety of complex telecommunications systems and equipment.
- Demonstrates a high level of customer service abilities to meet the institution's high standards when interacting with the public.
- Ability to work varied shifts and durations, including weekends and holidays.
- Operation of specialized state/national/international communication networking computer terminal to access confidential and restricted law enforcement information.
- Able to use resources and critical thinking skills to develop a daily briefing for department leadership.
Requirements
- A high school diploma or equivalent is required.
- A minimum of a year of experience is required.
- Must be a US Citizen.
- Candidate with experience working in a high-stress service environment that requires phone skills, multi-tasking, critical decision making, and attention to detail is required.
- Candidate must demonstrate proficiency in Microsoft products.
- Candidate must demonstrate strong interpersonal and verbal communication skills.
- Candidate must possess strong problem-solving skills with the ability to identify and analyze problems.
Nice-to-haves
- An associate's degree is preferred.
- Knowledge of standard police practices and terminology is highly desired.
- Knowledge of records management systems is preferred.
- Candidate with TCOLE Telecommunicator license is preferred.
Benefits
- Broad, competitive array of health and related benefits.
- Traditional benefits such as health, dental, and vision plans.
- Wide range of wellness programs.
- Array of retirement programs.
- Access to a wide variety of professional and personal development opportunities, including tuition benefits.
