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Department Of Emergency Managementposted 4 months ago
$108,004 - $108,004/Yr
Full-time • Entry Level
Berkeley, CA

About the position

The 911 Public Safety Communications Dispatcher plays a crucial role in the Department of Emergency Management by receiving and dispatching emergency and non-emergency calls. This position requires effective communication and coordination with police, fire, and emergency medical services to ensure public safety. Dispatchers work in a fast-paced environment, operating 24/7, and must be prepared to handle various shifts, including nights, weekends, and holidays.

Responsibilities

  • Receive emergency and non-emergency calls and gather, evaluate, prioritize, and document information from callers.
  • Dispatch police, fire, and EMS field units to specific locations using a computer-aided dispatch system.
  • Evaluate incoming reports of emergencies and transmit complete and accurate information to field personnel.
  • Monitor and maintain the status of incidents and records of dispatched emergency service personnel.
  • Receive and disseminate information from other law enforcement and emergency service networks.
  • Maintain familiarity with area geography and recognize hazards to public safety.
  • Respond to inquiries regarding police, fire, or emergency medical services and provide appropriate referrals.

Requirements

  • High school diploma or GED.
  • Two years of experience in a public contact position providing information or services.
  • CPR Certification.
  • First Aid Certification.
  • Typing experience of at least 1 year.
  • Driver's License.

Nice-to-haves

  • EMT experience
  • AED Certification

Benefits

  • Paid training
  • Health insurance
  • Dental insurance
  • 401(k)
  • Flexible spending account
  • Paid time off
  • On-the-job training
  • Employee assistance program
  • Vision insurance
  • Life insurance
  • Retirement plan
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