H&R Block - Texarkana, TX
posted 3 months ago
Full-time - Entry Level
Texarkana, TX
Professional, Scientific, and Technical Services
About the position
The Franchise Client Service Professional/Receptionist at H&R Block plays a crucial role in providing exceptional customer service and support to clients. This position focuses on building strong client relationships, ensuring their needs are met, and facilitating a welcoming environment in the office. The role is seasonal and emphasizes the importance of personalized service in helping clients make informed decisions about their finances.
Responsibilities
- Answer phones and greet clients in a personalized, friendly, and inviting manner.
- Match clients with the best-suited tax professional for their needs.
- Schedule clients according to their preferences.
- Help ensure all client needs are met during service, whether in person, over the phone, or virtually.
- Maintain office cleanliness and organization of resources with team members.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent.
- Experience working in a fast-paced environment.
- Previous experience in a customer service environment.
- Ability to multi-task.
- Strong organizational and time-management skills.
- Computer proficient with the ability to use Microsoft Office.
Nice-to-haves
- Sales/marketing experience.
Benefits
- Flexible scheduling options.
- Opportunity to work in a supportive team environment.
